Zedwell Hotels Case Study
Zedwell and FLEXIPASS
"FLEXIPASS has great functionality; simple to install, and a fantastic workaround from having to install a costly upgrade to bedroom locks."
—Philip Bell | Head of Hotels Criterion Hospitality
Why Zedwell and FLEXIPASS?
Zedwell offers a serene escape from city life for guests who want to relax, rebalance, and disconnect from stress. We use calming scents and soothing melodies to create a transformative sleep experience, helping to promote and boost a connection with nature and allowing guests to align with their natural rhythms and feel at peace. Staying at Zedwell is an opportunity to step out of the chaos of daily life and enhance your overall health and wellbeing. Because of that, every aspect of the experience matters, and that’s where FLEXIPASS comes in.
In line with their mission vision, Zedwell has partnered with FLEXIPASS so that they can offer a hassle-free and comfortable experience to all their guests. This is being done by providing seamless digital key access to their cocoons and other facilities. Drop the fuss and the stress of acquiring keys, losing keys, finding out that keys don’t work, etc., and instead, enjoy a calm stay at Zedwell with stress-free door openings.
What Issues Were There?
Zedwell had a range of challenges that it needed to overcome in order to improve the guest experience, including things like:
Long wait times at the reception desk, reducing guest satisfaction and increasing their stress levels.
Physical keys challenges wasted staff time.
Plastic waste and the cost of lost physical keycards
“Those are quite complicated logistical challenges to resolve.” so how did FLEXIPASS help? Simply put: we changed the approach.
FLEXIPASS’s Solutions?
It takes out-of-the-box thinking to solve difficulties like poor staffing and key loss, but fortunately, that’s where FLEXIPASS comes in! We provided Zedwell with all the assistance they needed by:
Replacing outdated legacy systems with cloud-based solutions to increase scalability and flexibility.
Reducing check-in lines by implementing keyless mobile access technology, saving both staff and guests time and reducing queues.
Increasing the guests’ peace of mind and offering greater convenience, they no longer have to worry about misplacing their room keys.
and The Results?
We saw some pretty irrefutable improvements from the changes implemented. FLEXIPASS is easy to install and highly functional, so it was simple for Zedwell to swap to the system and far more cost-effective than installing expensive lock upgrades. It also reduced the cost of constantly replacing lost key cards and increased security for guests.
This improved the overall atmosphere for the guests and eliminated the need for them to carry bulky keys or keycards. They no longer had to wait around to check in
— they could just go to their rooms and use their phones to gain access. For cultivating a stress-free experience, there’s no doubt that this is the right approach!
Does FLEXIPASS have any further impacts on Zedwell Hotels or your guests?
“A definite Yes!, The changes also massively increased operational efficiency, freeing staff up to complete other tasks and ensuring that they had the ability to cope with peak busy times rather than leaving guests waiting for assistance.
This saw a big uptick in customer satisfaction and resulted in cost savings, making it a win-win!”
Have you connected to any of FLEXIPASS’s partners through their Marketplace?
Yes, FLEXIPASS offers an open platform, which gave us the flexibility to choose a Guest Communication Provider who would also fit our needs.
With our ASSA ABLOY Global Solution door locks, we opted for MEWS. The three companies communicate flawlessly, and FLEXIPASS’s Marketplace makes this possible.