Introduction

Resorts World Sentosa (RWS), one of the top resorts in Singapore, has integrated the FLEXIPASS SDK into their own app. This integration has enhanced their app's functionality and elevated the overall experience of their esteemed guests. Can you believe it? This groundbreaking integration is set to revolutionize the resort experience like never before!

With the FLEXIPASS Digital Keys solution, RWS offers a smooth and safe mobile key experience for guests. This implementation enhances guest security, reduces costs, increases network visibility, and improves threat detection, prevention, and response time. The resort covers over 120 square miles and features Universal Studios Singapore, a casino, an aquarium, luxury hotels, and a convention center. The integration of FLEXIPASS SDK aligns with the resort's dedication to providing innovative and secure guest solutions.

Why Resorts World Sentosa and FLEXIPASS?

RWS, one of Asia's most renowned destination resorts, integrated the FLEXIPASS SDK solution into their app to strengthen their mobile key provision, ultimately elevating both guest experience and security measures. RWS has a well-deserved reputation as an award-winning, family-centric resort, and it prides itself on ensuring that visitors have access to reliable and secure high-speed internet. Additionally, RWS aims to provide a unified system that seamlessly connects various customer touchpoints and amplifies the overall customer experience, regardless of the channel or device used. This comprehensive approach highlights RWS's commitment to providing guests with the best possible stay.

What Issues Were There prior FLEXIPASS?

Prior to the launch of FLEXIPASS, RWS encountered various obstacles in its quest to deliver a seamless and secure mobile key experience. They recognized the need to enhance staff productivity and were determined to stand out in a competitive market. Moreover, RWS faced the daunting task of interconnecting the customer journey across its extensive array of attractions, hotels, casinos, and restaurants.

FLEXIPASS’s Solutions provided to Resorts World Sentosa

FLEXIPASS provided RWS with digital key technology, integrated directly into RWS’s app, enabling the resort to offer seamless and secure mobile key access to its guests. This solution allowed RWS to enhance the guest experience and security of their amenities. The partnership perfectly aligns with RWS's unwavering commitment to providing their valued guests with state-of-the-art, secure solutions that are both convenient and reliable.

*One of the RWS attractions. Photo courtesy: Agoda.com*

Elevated Keyless Door Opening Experiences at Resorts World Sentosa

The implementation of the FLEXIPASS SDK has resulted in improved guest satisfaction, enhanced security, and increased operational efficiency for RWS. The resort has experienced a reduction in operational costs and an uptick in overall productivity and convenience for both guests and staff. The execution was smooth and highly effective, providing immediate results.

The use of FLEXIPASS has further impacted RWS and our guests in the following ways:
Enhanced brand reputation and a competitive edge in the market
Improved guest loyalty and retention due to enhanced data security and privacy for guests and Streamlined operations and reduced environmental impact through the use of digital keys

Has RWS connected to any of FLEXIPASS’s partners through their marketplace?

Yes, RWS has connected to Assimilated Technologies, a certified partner who connected to the FLEXIPASS digital keys to manage and deliver Digital Keys to their innovative customers. On the day of the arrival, after online check-in and guest verification, the Digital Key is automatically enabled in the RWS App.

FLEXIPASS allows partners to connect with the world’s leading door lock providers. The platform enables seamless integration with top players and access to a wide network of potential customers.

FLEXIPASS has also partnered with leading PMS, guest experience, and keyless lock providers, including ASSA ABLOY Global Solutions, Dormakaba, and SALTO Systems, to deliver intelligent keyless mobile access experiences that can be leveraged to further enhance guest experiences and operational efficiency.

Resorts World Sentosa Singapore Case Study