MINT HOUSE Case Study
MINT HOUSE and FLEXIPASS
"Team FLEXIPASS have just been fantastic to work with and incredibly responsive even with minor issues that popped up. I wish we already had all properties with FLEXIPASS in our portfolio."
— Kent Hatcher, Director of Product | MINT HOUSE
Discover what’s new. Enjoy what’s familiar. — Mint House
Mint House, a well-known provider of fully-furnished premium apartments across prominent U.S. cities, has partnered with FLEXIPASS to enhance their check-in process. This collaboration aims to deliver top-notch satisfaction to Mint House’s esteemed clientele by optimizing their check-in mechanism and elevating their overall guest experiences. Their primary goal is to create a cozy and welcoming environment for guests, so that the apartments feel like home while still offering all the necessary amenities, including kitchens, groceries, and workout facilities. Mint House is committed to providing customers with the highest level of service and attention to detail. They strive to go above and beyond to ensure guests have a pleasant stay.
Mint House uses intelligent technology to create a personal and trouble-free lodging experience, aiming to establish a welcoming and cozy ambiance akin to home while still presenting top-notch hotel features and assistance. FLEXIPASS Digital Keys remove keycard mishaps, long queues, and substandard room service, contributing significantly to this goal. The check-in process is smoother and room access is infinitely more convenient. This encourages guests to stay longer and makes their visits far more enjoyable.
What Issues Were There?
Mint House faced multiple issues with their check-in procedure prior to working with FLEXIPASS. In the past, manual check-in procedures meant guests experienced long wait times and disruptions, ultimately leading to a negative overall experience.
Some of the challenges and obstacles that they encountered are presented below:
The check-in wait time process caused irritation and disappointment.
Difficulty in managing multiple guests and their respective check-in procedures.
Increased workload for staff, resulting in lower productivity and guest satisfaction.
“Those are quite complicated logistical challenges to resolve.” so how did FLEXIPASS help? Simply put: we changed the approach.
FLEXIPASS’s Solutions?
“Upfront guidance on the process” - Mint House found FLEXIPASS to be incredibly helpful in guiding them through the implementation of their tech build-out. The team provided clear and transparent communication throughout the partnership, keeping us informed of the process every step of the way, which allowed for a smooth and efficient transition.
The use of FLEXIPASS Digital Keys gives guests increased convenience and peace of mind, as they no longer have to worry about misplacing their room keys - they’re simply stored on the guest’s phone. FLEXIPASS provides scalability and flexibility, replacing outdated systems and procedures with cloud-based alternatives. By using FLEXIPASS automated keyless mobile access technology, we can help guests and staff save time.
and The Results?
Enhanced Guest Experience: FLEXIPASS simplifies the check-in and access process for guests, resulting in shorter wait times and an improved overall experience. This hassle-free system allows for seamless entry into the designated area, contributing to a smoother process for everybody.
Operational Efficiency: The implementation of the FLEXIPASS system has significantly improved our operational efficiency. The complexities of key management logistics are now less of a distraction for our staff members, and they can focus on providing top-notch service instead. This has not only enabled us to deliver a superior level of service but has also helped us optimize our resources and enhance our productivity.
Guest Feedback: Our guests are highly appreciative of our FLEXIPASS keyless entry system because of its convenience, security, and modern design, and this has given a significant boost to customer satisfaction. As a result, guests have become more loyal to the brand, and more likely to choose it in the future. What's more, there has been a considerable increase in the enterprise's revenue, which is clearly linked to the new system.
Does FLEXIPASS have any further impacts on MINT HOUSE or your guests?
"FLEXIPASS in Our Entire Property Portfolio is a Dream Come True"
Having experienced the outstanding performance of FLEXIPASS in a select number of properties, we enthusiastically look forward to implementing their services across our entire portfolio. The exceptional benefits, impeccable customer support, and efficient tech build-out process make FLEXIPASS an invaluable partner. We eagerly anticipate the day when all our properties can proudly bear the FLEXIPASS badge.